Legal

Terms of Service

Last Updated: 4/14/2026

1. Acceptance of Terms

By registering for an account, accessing, or using heyAstra's AI Receptionist and Telephony services ("the Service"), you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the Service.

2. Subscription, Billing, and Payments

heyAstra operates on a subscription model powered by Stripe. By subscribing, you agree to the following billing terms:

  • Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle unless explicitly canceled prior to the renewal date.
  • Usage Limits: Certain tiers may include minute allowances or AI usage quotas. Overage charges may automatically apply if your usage exceeds these quotas. You are responsible for monitoring your usage.
  • Refund Policy: All charges are final and non-refundable. Prorated refunds for mid-cycle cancellations will not be provided unless required by law.
  • Disputes: Contact support before filing a chargeback. Fraudulent chargebacks will result in immediate account termination.

3. AI Accuracy and Indemnification

The Service utilizes advanced Large Language Models (LLMs) to converse with your customers. While we strive for high reliability:

  • We do not guarantee that the AI will be 100% accurate, error-free, or devoid of "hallucinations" (stating incorrect facts).
  • You agree that heyAstra cannot be held liable for lost revenue, damaged customer relationships, or misquoted pricing resulting from the AI's dialogue.
  • It is your strict responsibility to provide accurate, unambiguous knowledge-base data to reduce the risk of AI-generated errors.

4. Call Recording and Legal Consent (Crucial)

You are solely responsible for complying with the Telemarketing Sales Rule (TSR), Telephone Consumer Protection Act (TCPA), and all local call-recording statutes.

Because recording laws vary between "one-party consent" and "two-party consent" or "all-party consent" states, you agree to configure your AI greeting to explicitly disclose that the call is being recorded by an artificial intelligence, if required in the caller's jurisdiction. heyAstra accepts no liability for your failure to secure legal consent for call recordings or transcriptions.

5. SMS Communications & Twilio Compliance (SHAFT)

You must comply with all carrier guidelines (A2P 10DLC) when utilizing heyAstra to dispatch SMS follow-ups.

  • SHAFT Enforcement: You may not use heyAstra to promote Sex, Hate, Alcohol, Firearms, or Tobacco content.
  • Opt-in: By providing a phone number, users consent to receive SMS communications. You ensure your contacts have legally opted-in to receive texts from your business.
  • Opt-out: Users can cancel at any time by texting "STOP".
  • Carrier Liability: Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

6. Prohibited Conduct (AUP)

You agree not to use the heyAstra service to:

  • Transmit any material that is unlawful, harassing, defamatory, abusive, or threatening.
  • Robocall, spam, or engage in unsolicited commercial cold-calling at scale without prior consent.
  • Impersonate a real human being without explicitly disclosing the AI nature of the assistant if legally required.
  • Attempt to reverse-engineer, exploit, or disrupt the heyAstra platform infrastructure.

7. Account Termination

We reserve the right to suspend or terminate your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms of Service. Upon termination, your right to use the Service will immediately cease.

8. Limitation of Liability

IN NO EVENT SHALL HEYASTRA OR ITS DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR GOODWILL, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY; OR (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR RECORDINGS.

Outbound Calling Campaigns

HeyAstra provides an AI-powered outbound calling campaign feature that allows subscribers to initiate automated telephone calls to their contacts. By using this feature, you acknowledge and agree to the following:

  • Prior Express Consent: You are solely responsible for obtaining prior express consent from each individual before adding their phone number to any outbound calling campaign. HeyAstra does not verify your contact lists or consent records.
  • TCPA Compliance: You agree to comply with the Telephone Consumer Protection Act (47 U.S.C. Section 227), all applicable FCC regulations, state telemarketing laws, and the National Do Not Call Registry requirements. Violations may result in statutory damages of $500 to $1,500 per unauthorized call.
  • Do Not Call Obligations: You must honor all opt-out requests immediately. When a call recipient requests to not be called, they will be automatically added to your organization's Do Not Call list and excluded from all future campaigns.
  • Calling Hours: Outbound campaign calls may only be placed between 8:00 AM and 9:00 PM in the called party's local time zone, in accordance with federal regulations.
  • Call Recording: All outbound campaign calls are recorded for quality assurance and compliance purposes. The AI agent discloses this at the beginning of each call.
  • Prohibited Uses: You may not use the outbound calling feature for cold calling from purchased or rented contact lists, political campaigns without proper authorization, debt collection subject to FDCPA, or any purpose that violates applicable law.
  • Indemnification: You agree to indemnify, defend, and hold harmless HeyAstra, its officers, directors, employees, and agents from any claims, damages, or liabilities arising from your use of the outbound calling feature, including but not limited to TCPA violations, FCC enforcement actions, and private lawsuits.
  • Platform Rights: HeyAstra reserves the right to suspend or terminate your access to outbound calling features immediately if we reasonably believe you are in violation of this agreement, applicable law, or carrier requirements. We may request proof of consent for any contact and may limit call volume at our discretion.
  • Record Retention: You are required to maintain records of consent for each contact for a minimum of five (5) years. HeyAstra retains campaign data, call logs, and consent agreement records in accordance with our data retention policy.